Refund & Returns Policy

Company: zenzzagloww.com
Email: support@zenzzagloww.com
Phone: +1 212 244 0836

At zenzzagloww.com, we want every customer to feel confident and satisfied when purchasing our premium Christmas trees. If you experience any issues with your order, please review the policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Return requests must be submitted within 7 days of delivery.

Note: Due to the seasonal nature of Christmas trees, timely return requests are essential. Any request made after 7 days may not be accepted.

2. Damaged, Defective, or Incorrect Products

If your Christmas tree arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your claim quickly, provide the following:

• Order number
• Photos or videos showing the issue
• Description of the problem

Once confirmed, we will offer one of the following solutions:

3. Refund Process

Once your return is received and inspected, we will notify you via email. If approved:

• Refunds are issued to the original method of payment.
• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

Shipping fees (if any) are non-refundable unless the return is due to our error.

4. Return Shipping

• For non-defective returns, customers are responsible for all return shipping costs.
• For returns caused by damage, defect, or incorrect items, zenzzagloww.com will cover the return shipping fees.

We recommend using a trackable shipping service for your return to ensure it reaches us safely.

5. Non-Returnable Items

The following items cannot be returned:

• Used or assembled Christmas trees
• Items without original packaging
• Gift cards
• Clearance or final-sale items

6. Exchanges

We only offer exchanges for damaged or incorrect items.
If you wish to exchange for a different model or size (if available), please contact us at:

📧 support@zenzzagloww.com
📞 +1 212 244 0836

7. Cancellations

• Orders can be canceled within 12 hours of purchase.
• Once an order has been processed or shipped, it cannot be canceled.

If shipping has already started, you may still initiate a return once the item arrives.

8. Contact Us

For any refund, return, or exchange inquiries, our support team is here to help.

📧 support@zenzzagloww.com
📞 +1 212 244 0836

We aim to respond to all requests within 24–48 hours.