Welcome to zenzzagloww.com (“we”, “us”, “our”). We are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
If you have any questions, please contact us at:
📧 support@zenzzagloww.com
📞 +1 212 244 0836
1. Information We Collect
We collect personal and non-personal information to process orders, improve our services, and provide customer support.
1.1 Personal Information
When you visit or purchase from our website, we may collect:
- Full Name
- Billing and Shipping Address
- Email Address
- Phone Number
- Payment Information (processed securely through third-party payment gateways; we do NOT store full credit card details)
- Order History
1.2 Automatically Collected Information
When you browse our website, we automatically collect:
- IP address
- Browser type and device information
- Pages viewed and time spent on site
- Cookies and tracking data
This helps us improve website performance and enhance user experience.
1.3 Cookies & Tracking Technologies
We use cookies to:
- Remember your cart
- Improve site speed and functionality
- Personalize your shopping experience
- Analyze website traffic
You can disable cookies through your browser settings at any time.
2. How We Use Your Information
We use collected information for the following purposes:
- Order Processing: To confirm, prepare, and ship your Christmas tree or related products.
- Customer Support: To respond to your questions or concerns.
- Payment Verification: To prevent fraud or unauthorized transactions.
- Marketing Communication: To send promotional emails (with your consent).
- Website Improvement: To analyze visitor behavior and enhance usability.
We never sell or rent your personal information to third parties.
3. Sharing Your Information
We may share your information with trusted third parties only when necessary:
3.1 Service Providers
- Payment processors (e.g., Stripe, PayPal)
- Shipping and delivery companies
- Customer support tools
- Website analytics tools (like Google Analytics)
These providers are obligated to protect your information and use it only for the services they perform.
3.2 Legal Requirements
We may disclose information if required by:
- Law enforcement
- Court orders
- Legal obligations
We only share what is necessary and lawful.
4. Data Storage & Security
We use industry-standard measures to protect your information, including:
- SSL encryption
- Secure payment gateways
- Access control and monitoring
- Regular security audits
Although no system is 100% secure, we follow best practices to keep your information safe.
5. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion (“Right to be forgotten”)
- Opt out of marketing emails
- Request a copy of data we store
To exercise these rights, contact us at support@zenzzagloww.com.
6. Retention of Information
We retain personal data only as long as necessary to:
- Fulfill orders
- Comply with tax and legal obligations
- Resolve disputes
After this period, your information is securely deleted.
7. Children’s Privacy
zenzzagloww.com does not knowingly collect information from children under 13 years of age. If we learn that we have inadvertently collected such data, we will remove it immediately.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before using their services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📧 support@zenzzagloww.com
📞 +1 212 244 0836